Eskecy Merchandise Shipping Policy

At Eskecy, we aim to ensure a smooth and reliable delivery experience for all our customers. Please review our shipping policy below for details on order processing, delivery timelines, and other important information.

1. Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods (such as limited drops or sale events), processing times may be slightly extended.

2. Shipping Locations

• We currently ship nationwide across Nepal.

3. Delivery Partner

• All deliveries within Nepal are handled via Pathao courier service.
• Delivery is coordinated through Pathao riders for fast and reliable service.

4. Delivery Timeframes

• Inside Kathmandu Valley: Same day or 1–2 business days after dispatch (depending on rider availability)
• Outside Valley (Nationwide): 3–7 business days depending on location and courier logistics
• Delivery times may vary due to external factors such as weather, traffic, or regional conditions.

5. Shipping Charges

• Shipping charges are calculated at checkout based on your location and Pathao delivery rates.
• Occasional promotions may include free shipping offers, which will be clearly communicated.

6. Order Tracking & Coordination

• For Kathmandu Valley orders, you may be contacted directly by the Pathao rider for delivery coordination.
• For outside valley deliveries, tracking details (if available) will be shared after dispatch.

7. Failed Deliveries

• Please ensure your address and contact details are accurate and reachable.
• If a delivery attempt fails due to incorrect information or unavailability, re-delivery charges may apply.

8. Cash on Delivery (COD)

• COD is available for selected locations.
• Please ensure availability at the time of delivery. Repeated failed COD orders may lead to restrictions on future orders.

9. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
• We will investigate and provide a suitable resolution, which may include replacement or store credit.

10. Limited Edition & Drops

• For limited edition or exclusive merch (such as signed items or anniversary drops), shipping timelines may vary due to high demand.
• These products are typically non-returnable and non-exchangeable unless damaged.

11. Contact Us

For any shipping-related questions or concerns, feel free to reach out:

📧 eskecyofficial@gmail.com
📍 Eskecy Office, Kupondole, Lalitpur

Thank you for supporting Eskecy. Together, we grow.